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TECHNICAL SERVICE

A SERVICE TEAM TAILORED TO YOUR NEEDS

Summit’s full-service technical support sets us apart. Along with selling equipment and materials, we service and maintain food processing equipment as well as packaging machines used by agricultural, industrial, food, and other industries — whether you buy your equipment from Summit or another vendor. We also train your operators to run the equipment while sharing troubleshooting tips and providing the ongoing support you need.

Working together, we help you run more efficiently. We do this by preventing common problems, offering an objective look at your operations, and finding ways to reduce your packaging, shipping, and labor costs. And when it’s time to upgrade or purchase new equipment, our sales and service team can ensure a smooth and efficient transition. Our experience means added value for you.

Training

We support your operations team by training your staff to be as self-sufficient as possible with ideas, troubleshooting tips, and advice for solving operational issues.

Maintenance

Regular maintenance lets you get the most from your equipment. It also decreases costly downtime and prevents emergency service calls and other delays.

Technical Support

Whether on site or on the phone, we keep your operations up and running with fewer problems. When necessary, we’ll bring in a manufacturer’s field rep for added support.

Education

Whether training your technicians or keeping you informed on the latest technology, we’ll help you improve processes and reduce costs.

WE BUILD RELATIONSHIPS

Let’s discuss ways to improve your packaging operations.

PUT OUR PROBLEM SOLVERS TO WORK FOR YOU

Along with supporting your daily operations, we also take a broader view of your business. Whatever your industry, our approach to problem solving is the same. First, we listen. Through conversations with you, we find out what’s working, and what’s not. We then use our collective experience to offer specific recommendations for finetuning your packaging operation. This includes product suggestions, identifying gaps in your process, and keeping you up to date on packaging and automation trends and technology.

When you partner with Summit, you also get access to the industry-leading equipment and materials vendors we work with. We can source the exact products you need and call in manufacturers’ field service technicians for added technical support when necessary. All together, these tailored ideas and solutions provide long-term value to you.